1. What products do you sell?
We offer a wide range of office supplies including bond papers, ball pens, envelopes, folders, staplers, binder clips, tapes, cutters, scissors, and more.
2. How can I place an order?
You can place orders via our website, by phone, or through our authorized sales representatives. For bulk or special orders, please contact us directly for assistance.
3. Do you offer free shipping?
Yes! We offer free shipping for customers located near our delivery route. For example, if we have a scheduled delivery to Place A, customers in nearby areas like Place B who place an order for that schedule will also enjoy free delivery—even if it's just for a single pen. Make sure to stay updated on our delivery schedules to take advantage of this offer!
For more detailed info about our delivery please click here
4. How long does delivery usually take?
For available and ready-to-ship items, delivery typically takes 2 to 7 business days, depending on your location.
However, for items not currently in stock, delivery may take up to 2 to 3 weeks. This is because some of our suppliers require us to meet a minimum order quantity before releasing stock. When multiple customers order the same item around the same time, we consolidate those orders to meet supplier requirements and proceed with fulfillment.
To address this and improve overall service, we’ve introduced a Pre-Order Window — usually from the last week of the current month to the first week of the next month. During this period, you may reserve certain items at discounted prices and receive bonus reward points (e.g. 1.5x multiplier or exclusive discount codes) once you're ready to check out your items upon arrival.
🛒 No advance payment is required to pre-order. However, once your reserved item arrives, we’ll notify you via email and request that you place your order on the website as soon as possible.
As a small and growing business, we currently do not have the technical capability to reserve or hold pre-ordered stock online. This means that your reserved items may still be visible and available for others to purchase until you've officially checked out. To secure your order, we recommend staying in touch with us and keeping an eye out for our updates.
We encourage customers to pre-order based only on actual or foreseeable needs to avoid unnecessary delays and over-ordering. This system ensures fair access, faster delivery, and smoother coordination between customer orders and supplier shipments.
We’ve implemented this pre-order approach to directly address the late deliveries experienced in the past — and we're doing so to better serve you, improve lead times, and provide a more predictable and transparent experience.
Should you need more information or want to pre-order a specific item, feel free to message us through the chat box. We’re always happy to assist!
At BCM, we value transparency and integrity. We hope for your understanding as we grow and improve our service for the long term.
5. Can I cancel or change my order?
Changes or cancellations are subject to availability and timing. Please contact us as soon as possible to discuss your request. Orders already processed or shipped may not be cancellable.
6. How do I pay for my orders?
We accept various payment methods such as GCash, credit/debit cards, bank transfers, and Cash on Delivery (COD) in selected areas.
7. What if I receive damaged or wrong items?
Please inspect your order upon delivery. If you find any damage or discrepancies, contact us within 48 hours with photos and order details so we can assist with returns or replacements.
8. How does the pre-order process work?
Pre-orders are available during designated periods (typically from the last week of the current month to the first week of the next month). During this time, you can order items at a discounted price. This helps us meet supplier minimum orders and ensures you get your supplies even when stock is low.
9. Do you have a delivery schedule?
Yes, we have regular delivery routes and schedules for nearby towns and barangays. Customers along or near these routes can enjoy free or discounted delivery. Keep an eye on our announcements and updates to know when we’re delivering in your area.
10. How can I track my order?
Once your order is confirmed and processed, we will provide you with updates via email or SMS about your delivery status.
